Most new, unopened merchandise sold by Mycra can be returned within 90 days of purchase, unless noted in our Return Policy Exceptions Return Policy Exceptions. If your purchase was made with Mycra Consumer Credit Card, Mycra Commercial Revolving Charge, or Mycra Commercial Account, you have 365 days from date of purchase to receive a full refund, unless noted in our Return Policy Exceptions.

Returns for purchases with valid proof of purchase will be exchanged, refunded in cash, credited to your account or refunded via Mycra store credit (“Store Credit”) as determined by Mycra. Refunds will be issued to the original form of payment (credit card, PayPal, etc.), unless noted in our Return Policy Exceptions. Returns for purchases made with a gift card or a Store Credit will be refunded as a Store Credit.

If you’re missing your receipt, we may be able to locate it in our system. Receipts for purchases made with a credit or debit card or by check may be located in our system within 30 days of purchase. Receipts for purchases made with Mycra Consumer Credit Card, Mycra Commercial Revolving Charge, or Mycra Commercial Account may be located in our system within 365 days of purchase.

Original shipping charges will be fully refunded in the event that the return is the result of an error by Mycra. Exceptions may apply (including Express Delivery and Major Appliance). Items must be returned with all components for a full refund.

Written copies of Mycra’s Return Policy will be provided upon request.

RETURN TO STORE

• We require a valid driver’s license or government-issued photo identification for non-receipted returns and returns generated from purchases made with Store Credits. Mycra uses a third-party refund verification system. All returns are subject to verification system approval.

RETURN ONLINE

• Customer support is also available to help get your UPS return started and is available to help schedule pick up of your return items for your convenience. Call us for assistance at:  +91 96648-54515.

RETURN FOR MYCRA

• Returns are only accepted for items purchased at Mycra. Products purchased on homedepot.com or in one of our warehouse stores cannot be returned here. Products purchased at Mycra can only be returned at Mycra.